Supportive Accountability: How to Inspire People and Improve Performance

HUGEOrange Publication Review
Supportive Accountability, by Sylvia Melena

Author Sylvia Melena is the founder and CEO of Melena Consulting Group which specializes in leadership and management consulting and training. In her 14-year career, she has taught leaders how to supervise employees with the goal of success, not getting rid of people. She created a simple yet powerful model, “Supportive Accountability Leadership TM,” to spark employee performance.
As a leader, an essential part of your job is to get work done through others. You’re responsible for holding yourself and employees accountable for meeting performance goals and objectives. The 4 P’s of Accountability is the accountability framework I developed as part of the Supportive Accountability Leadership Model. This framework consists of four principles—people, purpose, performance, and progression.
The book covers different leadership styles and delves deeply into supervisor-employee relationships. For someone new to a supervisory role, experienced and looking for a refresher, or a supervisor frustrated and losing their passion for the job, this book covers every problem and every solution.
 Helping employees understand the humanity of what they do every day makes the goals
established for them much more meaningful.
What makes it easy to understand and digest is the way it was written: lots of anecdotal stories (based on true experiences) to make it relatable to most supervisors’ dilemmas and problems. There’s also a free Performance Documentation Toolkit you can download and customize to your own company or needs.
For every type of employee and every variety of supervisor, this book covers what to expect and what to do. There’s a wonderful chapter on best practices in documentation; how to make that process easier and complete, for novice or experienced supervisors, and will help with behavioral or performance challenges.
Documentation applied in the spirit of supportive accountability promotes a balanced approach to help the employee succeed.

Supportive Accountability is recommended for those in supervisory positions or aiming for that role. It’s a well-written, interesting guidebook to best practices in all aspects of supervision by a proven expert in the field.